Time keeps on slipping, into the future.

So, we have two things to discuss.

One – the future of this blog due to development number two.
Two – the fact I now work for Macmillan Cancer Support, yes, that’s right, full time, real deal, awesome employment. Unsurprisingly, I am quite pleased.

I’ve been at Macmillan five weeks now, and I am still enjoying the work, the challenges and the people I work with. Not just because they bring in baklava. Oh no. But partly. At some point I may write a bit more in-depth about my role and my hopes for it.

But, as for this blog, I’m still feeling a stronger urge towards micro-blogging, as WordPress makes me feel like I should be writing something worthy for the ages and time is not on my side. Regardless, I will be having a think about it.

Long overdue update #jobhunt #ngo #socialmedia #consultant #researcher

So I haven’t posted here for a while, mostly because things have been changing up. Namely, I no longer work for APPG Great Lakes. Sad times. I loved my time there however I was/am in need of a new challenge. I shall be updating all my information shortly, namely all my accounts/pages/LinkedIn.

This begs the question, what am I doing with my time?
Well I’m temping part time as part of the London 2012 Games Maker Support Centre team. Effectively we field calls regarding public enquiries or related to booking selection events for potential volunteers. We don’t touch new applicants or tickets! It’s a busy place, but it’s great helping towards making London 2012 a success.
As for my interest in the third sector, well, currently I am acting as a kind of consultant for Jeevika Trust (www.jeevika.org.uk) for social media/PR. Jeevika means livelihood in Hindi, and they work with partner organisations in India to set up projects in villages to increase income for those living below the poverty line. I shall be linking work I have done for them once it goes live. I’m doing this on a volunteer basis and it gives me a great opportunity to continue using and expanding my experience.

Finally, I am on the hunt for a job with a NGO or in Parliament, so do let me know if you see anything or want to hire me to be your researcher/administrator/coordinator/consultant. I’m flexible like that!

Disturbing article about the threats Wikileaks founder faces

Whether you like him or not, Julian Assange is a journalist. People who have called for his execution effectively are calling for his murder. He hasn't committed treason. He is not an enemy of America for publicising embarrassing secrets. He didn't steal the information, he provides it. In which case he could be arrested for something relating to espionage. Any attempt made on his life would be attempted murder. 

http://arstechnica.com/tech-policy/news/2010/12/meet-the-people-who-want-julian-assange-whacked.ars?utm_source=rss&utm_medium=rss&utm_campaign=rss

@conorfromorange #orange worst service ever

So I offer a semi-apology for this blog post, as it was never my intention to use it for this sort of thing, but I feel a record of it somewhere is required.
I have been a long standing customer of Orange (9 years), but now I feel I am obliged to leave after receiving the worst customer service I have ever received from any company.
Last Thursday, I phoned the retentions department and agreed a deal with one of Orange’s representatives. I am currently on a sim-only contract, but he agreed to sign me up to a 2 year contract;
-with a HTC Desire HD for 199 pounds, discounted by 46 pounds so that I paid 153pounds for the handset
-400 minutes, unlimited texts, unlimited internet
-£20 a month line rental
I was somewhat pleased with this deal and glad that I could stay with Orange with my same number. The advisor informed me that I should receive a text either Friday or yesterday to let me know when the handset was ready, as it was in testing still. We had an extensive conversation about the merits of the phone.
By the end of Monday, I had not received a text, so I phoned retentions and spoke to a female representative, who informed me the handset was still in testing and that she would send me a text message today, that there were 800 available. At 16h00 today I realised I had not yet received a text message, so I spoke to the retentions department again.
Here is where the service became truly appalling. I spoke to a different representatives, whose name unfortunately I neglected to write down as I was so upset. However I have been informed by a customer service representative that Orange records and log all their calls and that the company should be able to retrieve his name. He informed me in fact, that as I was not 90 days into my contract, that he was not able to look into the system to even consider offering me an upgrade, and that I shouldn’t have been offered a new contract at all. He denied the calls ever took place, at least with his department and stated the Desire HD was out of stock, despite it not even being on the website yet. When I put it to him these conversations had taken place, he repeatedly asked me where was the phone then if I was telling the truth, which I found quite offensive. I am deeply offended by the service I received by this representative and indeed, the previous representatives I spoke to as they may have lied to me. The only thing he could do was suggest I call back when the 90 days were over, and try again at getting another deal. Effectively, he offered me zero help. He also told me if I wanted to complain, I would have to write to Orange, taking four weeks for a response. No mention of their email.
So now I am left without a deal or a new phone, and the prospect of having to fight for a decent deal again at the end of this month. I am in no mood for this, having been offended by Orange’s service and I would rather leave than be faced with this indignity.
I would ask that in order to save Orange the loss of a loyal customer, who is exploring avenues for a more formal complaint to OFT, that they honour my original deal asap (or better, frankly) and that I receive an apology, that all the staff involved in this matter are dealt with accordingly.
However, I am not holding my breath. I’ve sent an email to Orange Customer Services and will be writing to them in the coming days.

Long time no update

Sorry for the lack of updates. It’s been very busy at work. Two weeks ago I was at an event for International Alert that was discussing the MDG’s. I’ll put up some notes on that at some pointLast week I was at the FCO listening to a discussion on OECD mining guidelines. Bit heavy for me I must confess. Also, spent a good while with APPG chair Eric Joyce MP listening to two researchers from Human Rights Watch discuss the situation in Burundi. One to keep an eye on I fear.